FAQs
Please allow 1-2 business days for your order to process. All items will be sent USPS first class or priority mail. Once your item ships a tracking number will be emailed to you. Please keep in mind processing or shipping delays may occur during high order volumes. Thank you for your understanding and if your have any questions never hesitate to contact us!
Returnable items only include clothing and apparel. All items must be returned to us in their original, un-worn, un-washed, smoke-free condition and all items must be returned with their original tags attached. Accessories, shoes, intimate items, hats, decor, sale items, and beauty products are final sale. Damages must be reported within 48 hours to receive a case by case solution, any extended reports will not be accepted back for a remedy.
All returns must be mailed with tracking within 7 business days of your delivery. You are responsible for the cost of shipping unless the return is a result of our error. Please send returns to our address below:
Poppy Avenue Boutique
202 Walton Way
Ste 192
Unit #700
Cedar Park, TX 78613
All refunds are processed within 2-3 business days once the item is received; however, it may take an additional 5-10 business days for you to see the refund return to your original form of payment depending on how your bank processes refunds.
Thank you so much for shopping with us and we greatly appreciate your understanding. If you have any questions before checking out please reach out to us and we can answer any questions you may have 😊